Frequently asked questions

Everything you need to know about Genius Dog subscriptions, delivery schedules, order changes, and managing your dog’s monthly boxes.

General Account FAQs

What's the difference between the Clever, Smart, and Genius tiers?

Genius Dog offers three membership tiers so you can pick the experience that's right for you and your pup. Every tier is built around that month's theme, so however you start, your pup's in for something special.

  • Clever (starts at $49/month): 4–5 enriching, exclusive items — a great starting point to get a feel for Genius Dog.
  • Smart (starts at $99/month): 5–7 premium, exclusive items with a bit more variety — our most popular experience.
  • Genius (starts at $139/month): 8+ enriching, premium, customized, and exclusive items — our most elevated experience.

Can I see examples of what's included in each tier before subscribing?

Since every box is a surprise tied to that month's theme, we don't publish exact contents in advance — but you can browse our Past Experiences page for a look at previous boxes.

How can I check my order or shipment status/tracking?

Once your box ships, you'll receive a tracking link by email so you can follow it every step of the way. If you don't see it, check your spam folder or reach out to us and we'll get you sorted.

What if an item is missing or defective — what's the replacement process?

If anything arrives missing, defective, or just not right for your dog, please let us know at help@geniusdog.com. Depending on the situation, we're happy to send a replacement or find whatever solution works best for you.

I selected the wrong size for my dog — can I change it, and will it apply to future boxes?

Yes! If you signed up with the wrong size, you can easily update inside your Genius Dog subscription portal. Just login, click your profile, and click “swap product” to choose the correct size. Or please reach out to us anytime at help@geniusdog.com, and we’re happy to help.

Can I still enjoy Genius Dog if my dog has allergies or dietary restrictions?

Absolutely! We know no two dogs are the same, so if you or your dog has specific allergies or dietary restrictions please let us know at help@geniusdog.com, and we’d be more than happy to: confirm ingredients, answer clarifying questions, or help find a personalized solution for you and your pup.

I'm having trouble logging into my account — what do I do?

You can easily manage your subscription here. If you're ever having trouble accessing your account, email us at help@geniusdog.com or complete our contact us form and we'll help you as soon as possible.

Can I purchase a past box or specific theme individually?

Not at the moment. Currently our boxes are limited edition and only available on a monthly, current-theme basis. If there's ever a box you'd like to skip instead, you can easily manage in your Genius Dog subscription portal, or contact us at help@geniusdog.com and we're happy to help anytime.

Subscription FAQs

Can I switch tiers mid-subscription?

Yes, you're welcome to adjust your tier at any time inside your Genius Dog subscription portal. 

How do I skip or cancel my subscription? 

You can easily skip or cancel anytime within your Genius Dog subscription portal.

When is my card charged, and when does my box ship each month?

Your card will be charged on the same day you place your order to join Genius Dog, and ship on the same day each month for all future recurring orders.

What if an item is missing or defective — what's the replacement process?

Each subscription box is thoughtfully designed with one dog in mind, but for multi-dog households we recommend choosing a Smart or Genius tier for more total items to share

Consumable FAQs

What edible/consumable items are included each month?

Each box includes edible dog treats tied to that month's theme — past examples include Pawtein Bars, Picnic Cookies, and dog-friendly electrolytes. The exact lineup changes monthly, so there's always something new to look forward to.

Are full ingredient lists available for each edible item?

Absolutely! All of our edible products have a full transparency ingredients list on the back product label so you and your pup can enjoy with peace of mind. If you’re interested in an ingredients list ahead of your inbound shipments or have any specific questions please reach out to us at help@geniusdog.com.

Are treats vet-formulated or FDA approved?

Yes, Genius Dog is an FDA approved manufacturer. All of our treat formulations are rigorously reviewed by animal nutritionists and food scientists for the highest quality and safety, so you and your pup can enjoy with confidence.

Can I avoid specific allergens or accommodate dietary restrictions for me and my dog?

Genius Dog treats are plant-based, made by us in the USA, and sourced with clean ingredients that are naturally allergy friendly. If you or your dog have other dietary restrictions/concerns, please reach out to us directly at help@geniusdog.com and we'll do our best to help find a solution that works for you.

How should I store items, and what's the shelf life?

While we encourage you to enjoy your monthly Genius Dog box right away, almost all of our edible items are shelf-stable up to 1-year so you and your pup can enjoy at whatever pace and timing works best for you. We recommend storing in a cool dry place when possible.

Is there a recall or product-safety issue policy?

If anything ever arrives that isn't right for you or your dog in any way please reach out to us at help@geniusdog.com and we'll always do our best to find a solution together.

Experience FAQs

What's typically included in a box?

Every box is built around a monthly theme which typically includes a mix of: dog treats, toys, enrichment items, grooming items, and or apparel items  — so you and your pup can enjoy the Genius Dog experience together.

How does the welcome gift work? 

In addition to all the exciting monthly themed items, a surprise welcome gift is also included with your first subscription box as an appreciation from the Genius Dog team for choosing to include us in your special moments with your pup.

What's the first box I'll receive? Can I choose?

Your first box will be the current month's theme when you sign up. Since each box is limited edition and tied to that month, there's no way to select a past theme for your first shipment. But every month brings something new to look forward to!

How are monthly themes chosen, and can I see what future themes are?

Our team curates a new theme every month designed around fun, timely, shared experiences — things like Tea Party, Date Night, Summer Picnic, and Workout. Future themes are kept a surprise until they ship, so it's always something new to look forward to.

Are the toys durable and safe for all dog sizes?

Yes, because our boxes are curated by dog size (small, medium, or large) all toys and accessories are tailored so they fit most dogs.

Are non-food accessory items (perfume, shampoo, charms, paint, etc.) tested safe for dogs?

Yes! For all accessory items like perfumes, shampoos, paints, and charms, etc., we source from only established and reputable pet brands, so everything is designed and tested with canine safety in mind.

Are all the items only for my dog or are they designed for human use too?

Both! Every box includes items for your pup, plus something for you to enjoy together — like a shareable treat, a keepsake, or an activity designed around that month's theme.

Can I customize items based on my dog's size or breed?

Boxes are sized based on your dog's weight (small, medium, or large), so toys and accessories fit comfortably. If your dog is on the edge between sizes or you're not sure which is right, please just reach out and we'll help you pick the best fit.